Privacy Policy

Water & Gas Worx Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We collect personal information when you interact with us, including:

• Your name, phone number, and email address — provided through our callback form, phone calls, or email enquiries
• Your property address — to schedule and carry out plumbing or gasfitting work
• Job details and service history — to maintain records of work completed at your property
• Basic website usage data — collected through analytics cookies (see Cookies section below)

We do not collect sensitive personal information such as financial details, health information, or government identification numbers through our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry or callback request
• To schedule, carry out, and follow up on plumbing and gasfitting services
• To issue invoices and maintain job records
• To communicate with you about your service — appointment confirmations, job updates, and follow-ups
• To comply with legal and regulatory requirements, including issuing gas safety certificates

Third Parties

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• With job management software (Fergus) to schedule and track your service
• With subcontracted tradespeople (e.g. electricians) where required to complete your job
• Where required by New Zealand law or regulation

All third-party service providers we use are required to handle your information securely and in accordance with the Privacy Act 2020.

Cookies

Our website uses basic analytics cookies to understand how visitors use the site — such as which pages are visited and general traffic patterns. These cookies do not identify you personally. We do not use cookies for advertising or tracking across other websites.

You can disable cookies through your browser settings at any time. The website will continue to function normally without them.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or loss. Our website is served over HTTPS, and access to customer records is restricted to authorised personnel only.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Job records may be retained for up to seven years to meet tax and regulatory requirements. You can request deletion of your information at any time (see Your Rights below).

Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it

To exercise any of these rights, contact us using the details below. We will respond to your request within 20 working days, as required by the Act.

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

• Business: Water & Gas Worx Ltd
• Contact: Peter
• Email: service@wgw.co.nz
• Phone: 0800 322 322
• Website: wgw.co.nz

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.